Key Account Manager (Healthcare)

TL;DR

Key Account Manager (Healthcare): Managing a portfolio of strategic accounts and flagship companies with an accent on customer-centric relationship management and revenue growth through cross-selling and upselling. Focus on optimizing onboarding processes, analyzing consumption reports, and integrating customer feedback into product evolution.

Location: Must be based in Belgium (Full-remote or hybrid via hubs in Ghent, Brussels, or Antwerp)

Company

hirify.global is a prevention insurance company that integrates insurance, prevention, and care into a single user experience to build a new standard in healthcare.

What you will do

• Handle a portfolio of strategic accounts and flagship companies, maintaining strong stakeholder relationships.
• Identify customer needs and dissatisfaction signals to implement proactive solutions.
• Ensure successful onboarding of new accounts and promote massive adoption among employees and admins.
• Analyze consumption reports and present them to customers through regular business reviews.
• Execute cross-selling and upselling initiatives and renegotiate contracts for sustainable profitability.
• Collaborate with Product teams, acting as the voice of the customer to drive service evolution.

Requirements

• Location: Must be located in Belgium.
• Languages: Fluency in Dutch and English is required.
• At least 5 years of experience in a customer-facing role with a track record of over-performance.
• Experience working with companies of more than 150 employees.
• Strong negotiation, lobbying, and analytical skills for data-based reporting.
• Growth mindset and a strong interest in the healthcare sector.

Nice to have

• Fluency in French.
• Previous experience in Insurance or the employee benefits industry.

Culture & Benefits

• Fair rewards including generous equity packages.
• Flexible work arrangement: full-remote (with equipment sponsorship) or sponsored co-working hubs.
• Comprehensive health insurance with 100% contribution covered for the employee and their family.
• Flexible vacation policy and working hours.
• Dedicated coaching for every employee to maximize impact and personal growth.
• Green mobility budget for senior-level employees.