Technical Solutions Specialist (Payments)

TL;DR

Technical Solutions Specialist (Payments): Gathering, configuring, and implementing payment solutions for public sector customers with an accent on technical discovery and cross-functional collaboration. Focus on translating business problems into actionable user stories and managing complex API integrations.

Location: Hybrid (3 days/week in Atlanta, GA office)

Company

A leading provider of cloud-based SaaS software helping public sector and government organizations streamline budgeting, payments, and administration.

What you will do

• Conduct technical discovery with new clients to document specifications for payment products and platforms.
• Translate business problems into functional configurations and actionable user stories for development teams.
• Act as a technical subject matter expert to eliminate objections and lead technical status calls with client engineering teams.
• Implement new product features and deliver proofs of concept (PoCs) to demonstrate platform value.
• Collaborate with product, engineering, and customer success teams to ensure high-quality delivery and client satisfaction.
• Establish best practices and execute technical improvements based on project retrospectives.

Requirements

• Must be based in or able to work hybrid in Atlanta, GA.
• Minimum 3 years of experience in Solutions Engineering or technical consulting in customer-facing roles.
• Proficiency with REST/SOAP APIs, XML, JSON, and SQL.
• Familiarity with Git workflows and distributed systems.
• Experience leveraging Artificial Intelligence (AI) technologies to design or optimize technical solutions.
• Strong public speaking and client interaction skills.

Nice to have

• Understanding of financial models and principles.

Culture & Benefits

• Competitive wages with a standard 40-hour work week.
• Wellness days (two extra days off per year).
• Flexible workday arrangements tailored to the role and employee.
• Comprehensive health and dental benefits.
• Active community engagement and culture committees for local impact and team events.