Help Desk Technician (OCONUS)

TL;DR

Help Desk Technician (IT Support): Providing 1st and 2nd tier technical support for end-users, hardware, and medical applications at Joint Base Elmendorf-Richardson with an accent on diagnostic troubleshooting and system security. Focus on maintaining network connectivity, installing medical software, and implementing DISA STIGs to ensure operational readiness.

Location: Onsite at Joint Base Elmendorf-Richardson, Alaska

Company

Seneca Federal Health provides technical solutions to federal health agencies to improve health outcomes for federal customers.

What you will do

• Provide 1-2 tier technical support for PCs, servers, and hardware via phone and in-person.
• Diagnose and resolve software, printer, and mobile device issues using the DHA ticketing system.
• Install and configure medical application software and standard desktop images.
• Perform physical installation of routers, switches, and IT shared services equipment.
• Assist Tier III teams with security patches, vulnerability mitigation, and DISA STIGs.
• Maintain documentation for scripts, software media, and licenses.

Requirements

• High School Diploma.
• Security+ Certification.
• Minimum one year of experience as a Help Desk Specialist.
• Tier 3 Background Investigation / IAT Level 1 ADP/IT III.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• Retirement 401K plan.
• Health savings and flexible spending accounts.
• Flexible work-life balance and professional development opportunities.
• Collaborative work environment focused on providing benefits back to the Seneca Nation.