IT Helpdesk Support Specialist (IT Support)

TL;DR

IT Helpdesk Support Specialist (IT Support): Providing on-site and remote technical support for an enterprise computing environment with an accent on hardware troubleshooting, software configuration, and network stability. Focus on resolving helpdesk tickets, maintaining computing equipment inventory, and supporting end-users across various operating systems.

Location: On-site in Tempe, AZ, USA

Company

hirify.global is the world's largest provider of language services and technology solutions for global business.

What you will do

• Resolve daily helpdesk tickets and provide on-site technical support.
• Troubleshoot and escalate hardware, software, and network issues to appropriate teams.
• Install and configure desktops, laptops, printers, and other peripheral equipment.
• Maintain and track inventories of all computing equipment.
• Create and maintain knowledge base documentation.
• Provide on-call support as scheduled.

Requirements

• Location: Must be based in or be able to work on-site in Tempe, AZ
• 2+ years of IT-related work experience.
• Proficiency with Windows 10/11 and macOS.
• Experience with MS Office 365, SharePoint, OneDrive, Zoom, Duo, Slack, and Teams.
• Tier 1 network support knowledge (TCP/IP, WiFi, DHCP, DNS, Cabling).
• Minimum of a High School diploma; Associate or Bachelor's degree in IT preferred.

Nice to have

• Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP).
• Experience with VOIP systems.
• Knowledge of virus and malware removal techniques.

Culture & Benefits

• Opportunity to work in a global company with offices in over 90 cities.
• Exposure to a large-scale enterprise computing environment.
• Collaborative, team-oriented, and energetic work environment.
• Equal employment opportunity commitment.