IT Helpdesk Support Specialist (On-Site)

Location: On-site in Tempe, Arizona, United States (1725 Greentree)

Company

hirify.global provides technology and business support services through a global office network.

What you will do

• Resolve helpdesk tickets and provide daily on-site technical support.
• Troubleshoot hardware, software, and network issues, escalating complex incidents to the appropriate teams.
• Install, configure, and support desktops, laptops, printers, scanners, and other peripherals.
• Maintain and track computing equipment inventories.
• Create and maintain knowledge base documentation.
• Provide on-call support as scheduled.

Requirements

• At least a high school diploma; an associate or bachelor's degree in information technology or a related field is preferred.
• At least 2 years of IT-related work experience.
• Experience supporting desktop and laptop hardware, Windows 10/11, and macOS.
• Knowledge of Microsoft Office, SharePoint, OneDrive, Zoom, Duo, Slack, and Teams.
• Basic Tier 1 network support knowledge, including TCP/IP, Wi-Fi, DHCP, DNS, and cabling.
• Ability to communicate effectively, provide customer-oriented support, multitask, collaborate, and lift up to 50 pounds.

Nice to have

• CompTIA A+, Microsoft Certified Professional, or equivalent certifications and experience.
• VoIP experience.
• Knowledge of mobile device support and malware removal techniques.

Culture & Benefits

• Full-time employment in a collaborative, fast-paced environment.
• Exposure to an enterprise computing environment.
• On-call support is provided according to the schedule.
• Equal employment opportunity for all qualified individuals.