Customer Onboarding Manager (Payroll)

TL;DR

Customer Onboarding Manager (Payroll): Managing end-to-end customer implementations and payroll readiness with an accent on consultative project management and stakeholder alignment. Focus on resolving implementation blockers, configuring products, and ensuring high-quality customer transitions.

Location: Hybrid (Must be based in New York City)

Salary: $36.30 - $39.93 per hour

Company

hirify.global is an HR and payroll platform that helps businesses simplify their administrative processes to focus on their core operations.

What you will do

• Own the end-to-end onboarding experience as the primary point of contact for new customers.
• Project manage implementations to ensure all milestones are completed on schedule.
• Deliver tailored onboarding calls and provide guidance on product configuration and payroll best practices.
• Identify risks and blockers, leading resolution strategies across cross-functional teams.
• Partner with Sales to ensure a seamless transition of customers into the onboarding phase.
• Prepare completion summaries and transition documentation for successful handoffs.

Requirements

• 2–5 years of experience in customer onboarding, implementation, or customer success.
• Must be based in New York City.
• Strong project and stakeholder management skills.
• Ability to explain complex products or services clearly and effectively.
• Experience working cross-functionally in a fast-paced environment.

Culture & Benefits

• Welcoming and casual work environment with a supportive, entrepreneurial culture.
• Comprehensive benefits and wellness program offerings.
• Company retreats and opportunities to learn from startup community leaders.
• Culture driven by core values of camaraderie, openness, grit, integrity, and simplicity.