Client Service Manager (Medtech)

TL;DR

Client Service Manager (Medtech): Managing product utilization and patient-centered care outcomes for the hirify.global system at a VA hospital with an accent on nurse engagement and relationship management. Focus on driving system utilization, leading functionality projects, and aligning interactive patient care blueprints.

Location: Onsite at the Miami, FL VA hospital location

Salary: $65,000 - $75,000 base + annual bonus

Company

AI-native intelligence company specializing in clinical insight and patient engagement for health systems.

What you will do

• Build and maintain strong relationships with nursing staff, hospital administrators, and key client contacts.
• Drive product utilization and execute strategic clinical outcomes achievement plans.
• Deliver and support comprehensive client training programs for assigned facilities.
• Act as the primary project manager for all development, content, and configuration requests.
• Triage and resolve hardware and software issues for the Patient Engagement Platform.
• Monitor system utilization daily and provide recommendations for improvement.

Requirements

• Bachelor’s Degree or equivalent 4-6 years of military work experience.
• Must be based onsite in Miami, FL.
• Must be willing to submit to a federal government background check and regular drug testing.
• Must meet all client specific requirements, including immunizations and screening.
• Occasional travel to Bethesda, MD headquarters.
• Flexibility in schedule, including occasional weekend availability.

Nice to have

• Clinical experience.
• Previous experience working within a hospital or other healthcare environment.
• Previous project management and training experience.
• Military personnel and veterans are encouraged to apply.

Culture & Benefits

• Generous paid time away from work and various paid leave programs.
• 401(k) savings opportunities and incentive plans.
• Full array of health benefits and fitness reimbursement.
• Cell phone subsidy.
• Casual office environment with snacks and drinks.
• Peer recognition programs and pet insurance.