Onboarding Consultant (SaaS)

TL;DR

Onboarding Consultant (SaaS): Leading the onboarding, configuration, and activation of SaaS solutions for SMB customers with an accent on customer adoption and early value realization. Focus on coordinating delivery frameworks, delivering end-user training, and leveraging AI tools to optimize onboarding workflows.

Location: Hybrid - Columbus, GA or Atlanta, GA. Must be authorized to work in the United States without sponsorship.

Company

hirify.global provides integrated software and financial solutions for community-based organizations such as associations, gyms, and religious congregations.

What you will do

• Lead SMB customer onboarding engagements using defined delivery frameworks and timelines.
• Configure SaaS applications based on customer requirements and best practices.
• Deliver end-user and administrator training to drive product adoption.
• Maintain accurate configuration records and project documentation.
• Collaborate with Project Managers and Customer Success teams to ensure smooth transitions.
• Utilize AI tools and data dashboards to monitor onboarding health and improve efficiency.

Requirements

• Experience delivering SaaS onboarding or implementation engagements.
• Strong customer-facing communication, facilitation, and training skills.
• Technical aptitude for system configuration and solution setup.
• Ability to manage multiple engagements with high attention to detail.
• Proficiency with Windows, Microsoft Office, and Adobe Acrobat.
• Authorized to work in the US without current or future sponsorship (e.g., no OPT, H-1B).

Culture & Benefits

• Medical, dental, and vision insurance options.
• 100% employer-paid short and long-term disability and basic life insurance.
• 401(k) with 100% company match up to 4%.
• Generous accrual policy for non-exempt employees, including 10 sick days annually.
• 10 company-paid holidays and 6 weeks of paid parental leave.

Hiring process

• Interactive and conversational interviews based on experience and problem-solving.
• Strict prohibition on the use of real-time AI tools during the interview process.