Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing the adoption of Managed Detection and Response (MDR) services for named accounts with an accent on relationship management and value realization. Focus on driving product adoption, reducing churn, and identifying cross-sell/upsell opportunities to maximize customer investment.

Location: Remote (Australia). Must be willing to travel.

Company

hirify.global is a global leader in cybersecurity, providing advanced Managed Detection and Response (MDR) services to protect organizations from threats.

What you will do

• Manage named accounts to ensure long-term engagement and high customer satisfaction.
• Build strategic relationships with key business executives and security stakeholders.
• Develop joint success plans to drive adoption and maximize value from hirify.global technology.
• Conduct regular business reviews to articulate delivered value and track milestones.
• Coordinate with onboarding, sales, and product teams for seamless customer handoffs.
• Drive business growth by maximizing value and reducing churn through strategic upselling.

Requirements

• 5+ years of experience in customer success roles.
• Proven ability to foster positive business relationships with senior executives in large organizations.
• Experience translating customer issues and needs into solution requirements.
• Strong organizational skills and ability to manage complex project plans.
• Understanding of recurring revenue sales models and renewal processes.
• Must be based in Australia and willing to travel.

Nice to have

• Additional experience in customer support, sales, or business development.
• Strong knowledge of cybersecurity domains.