Product Supportability Project Manager (Semiconductor)

TL;DR

Product Supportability Project Manager (Semiconductor): Managing new and sustaining product service engineering to incorporate serviceability, reliability, and cost-of-service improvements throughout the product life cycle. Focus on optimizing system diagnostics, reducing cost-of-service, and bridging communication between development and technical support teams.

Location: Onsite in Phoenix, AZ, Chandler, AZ, or Ann Arbor, MI

Salary: $91,900 - $156,200 Annually

Company

hirify.global is a global leader in diversified electronics for the semiconductor manufacturing ecosystem, providing essential systems and solutions for the manufacturing of wafers, reticles, and integrated circuits.

What you will do

• Coordinate with Software/Hardware engineering, manufacturing, and quality teams to integrate serviceability into the Product Life Cycle (PLC).
• Optimize system diagnostics and reliability to reduce Cost-of-Service (CoS) and improve revenue performance.
• Act as a technical conduit between development teams and field service/technical support personnel.
• Analyze data from beta systems and customer concerns to provide detailed action plans for execution.
• Define and optimize spare parts strategies and preventative maintenance schedules.
• Conduct hands-on integration and serviceability validation for Alpha/Beta systems.

Requirements

• Bachelor's degree with 2+ years of related work experience or a Master's degree.
• Solid understanding of system operation, integration, and calibrations.
• Proficiency in 7-step troubleshooting methodologies.
• Ability to travel to Beta sites for installations and critical issue support.
• Must be based in or able to work from Phoenix, AZ, Chandler, AZ, or Ann Arbor, MI.

Culture & Benefits

• Comprehensive rewards package including medical, dental, vision, and life insurance.
• 401(k) with company matching and Employee Stock Purchase Program (ESPP).
• Student debt assistance and tuition reimbursement program.
• Paid time off, company holidays, and family care/bonding leave.
• Professional development and career growth opportunities.