IT & Workplace Experience Specialist (Software)

TL;DR

IT & Workplace Experience Specialist (Software): Managing IT support and physical office infrastructure to ensure a seamless employee experience with an accent on hardware/software troubleshooting and workplace operations. Focus on optimizing onboarding/offboarding workflows, administering SaaS tools, and maintaining a welcoming office environment.

Location: Toronto (3 days On-Site)

Salary: CAD $70,000 - $95,000

Company

hirify.global acquires, builds, and grows software businesses that serve specialized industries worldwide.

What you will do

• Serve as primary Tier 1 and Tier 2 support for hardware, software, and SaaS tools across macOS and Windows.
• Administer Google Workspace, Slack, Zoom, and Okta for user provisioning and offboarding.
• Manage the physical office environment, including AV setup, meeting room readiness, and vendor coordination.
• Design and execute onboarding and offboarding workflows to improve the employee experience.
• Enforce IT access control policies (SSO, MFA) and support security awareness and compliance audits.
• Maintain IT asset inventory, device lifecycle management, and equipment procurement.

Requirements

• 2-4 years of experience in IT support, helpdesk, or workplace operations.
• Hands-on experience with Google Workspace and Microsoft 365 administration.
• Proficiency with Slack, Zoom, and identity tools like Okta or JumpCloud.
• Experience with MDM platforms such as Jamf or Intune.
• Strong written communication skills and a service-oriented mindset.
• Must be based in Toronto for a hybrid schedule (3 days on-site).

Nice to have

• Experience with ticketing platforms like Zendesk or SolarWinds ITSM.
• Experience supporting distributed or multi-entity organizations.
• Curiosity about AI productivity tools.
• Certifications such as CompTIA A+ or Google IT Support Certificate.

Culture & Benefits

• High degree of autonomy and real ownership over IT and workplace evolution.
• Stability provided by a long-term investment mindset in people and infrastructure.
• People-first culture in a welcoming Toronto office environment.