IT Helpdesk Technician

TL;DR

IT Helpdesk Technician (IT Support): Providing primary technical support for the Toronto office with an accent on hardware, software, and connectivity troubleshooting. Focus on managing IT assets, configuring OS environments (Windows, macOS, Linux), and maintaining VMware vSphere ESXi systems.

Location: Hybrid (Toronto, Canada)

Salary: $55,000 - $60,000 a year

Company

hirify.global is a key player in Intelligent Network Operations, providing solutions for unified management lifecycles and network health.

What you will do

• Serve as the primary IT support contact for the Toronto office via ticketing systems, messaging, and video tools.
• Troubleshoot hardware, software, and connectivity issues using standard diagnostic techniques.
• Manage and maintain IT assets including Windows and Apple MacBook laptops, printers, and user accounts.
• Install, configure, and upgrade operating systems (Windows, macOS, Linux) and Microsoft 365.
• Support and maintain VMware vSphere ESXi 7 environments.
• Collaborate with the Senior Infrastructure Manager on hardware and service procurement for the office.

Requirements

• Relevant university degree, college diploma, or equivalent practical experience.
• Strong knowledge of Windows 10/11, macOS, Linux, and Microsoft 365.
• Basic understanding of IT troubleshooting methodologies.
• Strong English communication skills with a professional attitude.
• Ability to work in a hybrid model at the Toronto office.
• Physical ability to safely lift and handle equipment between 4–14 kg.

Nice to have

• Experience with asset management and IT procurement.
• Experience supporting VMware vSphere ESXi environments.
• Valid driver’s license.

Culture & Benefits

• Award-winning culture certified as a "Great Place to Work".
• Professional development budget.
• Dedicated Wellness Days and Wellness Week.
• Lifestyle Spending Account.
• Employee Recognition Program.