Technical Account Manager (Private Cloud)

TL;DR

Technical Account Manager (Private Cloud): Delivering proactive enterprise-class support and customer success services for private cloud infrastructure with an accent on technical relationship management and escalation leadership. Focus on ensuring reliability, performance, and adoption of hirify.global solutions through deep architectural understanding and cross-functional collaboration.

Location: Must be based in Romania

Company

hirify.global is a leader in simplifying enterprise private clouds, transforming IT operations with an open, future-ready platform for VMs and containers.

What you will do

• Own the technical relationship and outcomes for a portfolio of enterprise customers.
• Identify, manage, and drive resolution of critical technical issues and escalations.
• Perform environment assessments, architecture reviews, and operational readiness checks.
• Plan and guide lifecycle activities including upgrades, patching, and capacity planning.
• Monitor customer environments to identify trends, emerging issues, and optimization opportunities.
• Represent the company in recurring operational check-ins, incident reviews, and QBRs.

Requirements

• Minimum of 8 years of relevant experience in technical support, SRE, DevOps, or systems engineering.
• In-depth knowledge in at least three areas: Linux, Kubernetes, OpenStack, Virtualization, Networking, or Storage.
• Strong account management and project management skills with a customer-service mindset.
• Excellent written and verbal communication skills for both technical and non-technical audiences.
• Ability to travel to customer sites as necessary.
• 24x7 availability for after-hours on-call support for critical issues.

Nice to have

• Industry certifications such as CKA/CKAD, RHCE, CCNA/CCNP, or cloud provider certifications.
• Experience with Infrastructure as Code tools like Terraform or Ansible.
• Familiarity with observability stacks like Prometheus, Grafana, or ELK.

Culture & Benefits

• Inclusive, globally distributed team environment.
• Focus on innovation, customer obsession, and radical candor.
• Opportunity to work with large-scale enterprise infrastructure and global clients.