Technical Account Manager (iGaming)

TL;DR

Technical Account Manager (iGaming): Supporting clients of the hirify.global Casino Platform with an accent on technical problem-solving, client communication, and cross-team coordination. Focus on troubleshooting platform incidents, translating client feedback into product improvements, and managing technical requests according to SLA.

Location: Must be based in Brazil

Company

hirify.global is a provider of a secure and innovative iGaming platform, delivering high-quality casino services to clients worldwide.

What you will do

• Act as the primary technical contact for clients within the Casino Platform ecosystem.
• Provide technical support, perform initial troubleshooting, and analyze logs to resolve incidents.
• Manage and prioritize client requests based on urgency and SLA expectations.
• Collaborate with Product, QA, Development, and Infrastructure teams to implement effective solutions.
• Analyze client feedback to propose product and process enhancements.
• Maintain internal knowledge base and troubleshooting documentation.

Requirements

• English: B2 or higher
• Russian: C1 or higher
• Portuguese: B2 or higher
• Location: Must be based in Brazil
• Technical knowledge of HTML, CSS, JSON, and YAML.
• Experience with browser DevTools, Git/GitLab, and Jira.
• Proficiency with monitoring tools such as Datadog, Kibana, and Grafana.

Nice to have

• Familiarity with React and modern frontend architecture.
• Basic understanding of APIs and networking concepts.
• Previous experience in QA or technical support environments.
• Knowledge of SSR, SEO fundamentals, and responsive design principles.

Culture & Benefits

• Private health insurance and a comprehensive Mental Health Program.
• Sports benefits and paid time off.
• Free online English lessons and local language courses.
• Maternity leave support and referral program rewards.
• Upskilling opportunities through internal workshops and professional conferences.