Manager, Professional Services (Networking)

TL;DR

Manager, Professional Services (Networking): Driving operational excellence across the services organization with an accent on capacity planning, resource utilization, and margin optimization. Focus on optimizing delivery workflows, managing billing operations, and improving pipeline visibility to scale the business efficiently.

Location: Hybrid (Toronto, Canada)

Salary: $110,000–$125,000 CAD per year

Company

hirify.global is a key player in the Intelligent Network Operations space, providing a unified management lifecycle to enhance agility and mitigate risks in network health and performance.

What you will do

• Lead services forecasting and capacity planning to align resource supply with customer demand.
• Drive resource utilization and margin optimization to improve overall efficiency and profitability.
• Own professional services process design, including the standardization of delivery workflows.
• Establish services pipeline visibility and manage the backlog to ensure proactive prioritization.
• Develop performance reporting, dashboards, and KPIs to support data-driven decision-making.
• Manage billing operations and mitigate revenue leakage risks across the services lifecycle.

Requirements

• 8+ years of experience in Professional Services, Operations, or related roles.
• Strong understanding of services business models, including revenue recognition and margin drivers.
• Proven experience in forecasting, capacity planning, and operational process improvement.
• Advanced analytical skills with experience building models and dashboards.
• Excellent cross-functional collaboration and stakeholder management skills.
• Must be based in or able to work from the Toronto office (Hybrid).

Culture & Benefits

• Professional Development Budget.
• Dedicated Wellness Days and Wellness Week.
• Lifestyle Spending Account.
• Employee Recognition Program.
• Comprehensive benefits covering health, financial well-being, and overall wellness.