Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Leading technical customer relationships and overseeing complex payment integrations for North American accounts with an accent on API orchestration, technical strategy, and account health. Focus on managing a team of TAMs, solving high-stakes integration challenges, and aligning customer insights with product roadmaps.

Location: Remote (Global)

Company

hirify.global builds payment infrastructure that enables companies to integrate over 1,000 payment methods via a single API, leveraging AI for smart routing and fraud prevention.

What you will do

• Serve as the senior technical point of contact for strategic accounts, owning escalations and complex integration challenges.
• Lead and mentor a team of Technical Account Managers, defining scaling best practices and delivery standards.
• Conduct high-level discussions with customer leadership regarding technical strategy, product trade-offs, and risk mitigation.
• Partner with engineers to provide strategic guidance and support solution design for complex accounts.
• Collaborate with Product and Development teams to feed customer insights into the platform roadmap.
• Champion the LATAM customer base internally to influence regional strategic conversations.

Requirements

• Fluency in English is required.
• 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments.
• Proven track record of leading or mentoring technical teams.
• Strong proficiency with RESTful APIs, SOAP, JSON, XML, and API tools like Postman or Swagger.
• Knowledge of web fundamentals (HTML, CSS, JavaScript) and at least one server-side language (Golang, Python, or Node.js).
• Familiarity with database technologies such as MySQL, PostgreSQL, or MongoDB.

Nice to have

• Experience with ticketing systems.

Culture & Benefits

• Competitive compensation and stock options.
• Global remote work flexibility ("work from everywhere").
• One-time home office bonus and provided work equipment.
• International health plan available regardless of location.
• Flexible days off.