Team Lead (Delivery Management)

TL;DR

Services Delivery Team Lead (Delivery Management): Leading and guiding technical squads to deliver exceptional end-to-end services with an accent on agile practices, workflow optimization, and technical service life-cycle quality. Focus on resolving complex service-related issues, managing incident/problem/change processes, and aligning squad workloads with business priorities using data-driven insights.

Location: Fully Remote within the United States

Salary: $79,920 – $152,160

Company

hirify.global is a global leader in managing and reimagining mission-critical technology systems to drive advantage for the world’s leading businesses.

What you will do

• Lead technical squads in delivering end-to-end services and optimizing agile workflows to eliminate bottlenecks.
• Troubleshoot and resolve complex service-related issues while ensuring workloads align with business priorities.
• Collaborate with Delivery Managers to meet customer service priorities and enhance service stability.
• Manage incident, problem, and change management processes, including performing root cause analysis.
• Lead interdisciplinary service improvement projects and manage team performance against SLAs and business metrics.
• Utilize AI-powered insights and data-driven tools to tackle data management challenges and deliver platform management services.

Requirements

• Must be based in the United States.
• Proven experience leading technical teams through incident, problem, and change management.
• Minimum 5 years of experience in technical resolution and support.
• Fluency in English is required.
• Industry-recognized certifications in aligned areas such as Public/Private Cloud or Mainframe.

Nice to have

• Bachelor's degree in a related technical field or equivalent practical experience.
• Experience working within an ITIL-driven service organization.
• Six Sigma, PMP, and/or ITIL certifications.

Culture & Benefits

• Comprehensive medical and dental coverage, disability, and retirement benefits.
• Paid leave and generous paid time off.
• Eligibility for a discretionary annual bonus program based on performance.
• Access to cutting-edge learning opportunities and certifications from Microsoft, Google, and Amazon.
• Hybrid-friendly culture with "Be Well" programs supporting financial, mental, and physical health.