Service Transition Lead (ITSM)

TL;DR

Service Transition Lead (ITSM): Ensuring new IT services are transitioned into live operation with an accent on service readiness, support models, and stakeholder alignment. Focus on coordinating between project teams and operations to ensure a controlled and secure go-live for digital transformation and AI initiatives.

Location: Hybrid (Manchester, UK) - minimum 2 days per week in the office

Salary: £54,300 – £60,700

Company

hirify.global is the largest provider of academic qualifications in the UK, dedicated to advancing education through high-quality assessment services.

What you will do

• Lead service transition across IT projects, ensuring services are ready and supportable at go-live.
• Define and secure service acceptance criteria and conduct readiness checkpoints.
• Coordinate between project delivery and operational teams (Enterprise Technology) to ensure seamless handovers.
• Manage service-related documentation and provide recommendations for early-life support.
• Review project risk logs to identify and mitigate service-related risks before operational handover.
• Contribute to the ongoing development and maturity of the Service Transition function and project delivery framework.

Requirements

• ITIL Foundation certification is essential (Practitioner or higher preferred).
• Proven experience in service transition, service management, or IT project delivery.
• Strong stakeholder management and communication skills to influence and negotiate.
• Experience managing cross-functional teams and complex transitions in IT environments.
• Must be based in or able to commute to Manchester for hybrid work (min 2 days/week).

Nice to have

• PRINCE2, Agile, or other recognized project management certifications.
• Experience in large-scale IT environments or regulated sectors such as the public sector or finance.

Culture & Benefits

• 35-hour working week with flexible hybrid working.
• 25 days’ annual leave (rising to 30), plus Christmas closure days.
• Excellent pension scheme with up to 11.5% employer contribution.
• Exposure to high-profile digital transformation and AI-driven business-critical programmes.

Hiring process

• Stage 1: Microsoft Teams interview.
• Stage 2: Face-to-face interview at the Manchester office.