IT Service Desk Engineer

TL;DR

IT Service Desk Engineer: Delivering a world-class internal technology experience by resolving technical issues across devices, identity management, and collaboration tools with an accent on process improvement and documentation. Focus on building scalable support workflows, maintaining system security, and ensuring high productivity for internal teams.

Company

hirify.global is a feature management platform that helps developers innovate faster by providing a safety valve for software releases and targeted feature delivery.

What you will do

• Provide day-to-day technical support for hardware, operating systems, and SaaS applications.
• Manage support tickets from intake through resolution, including triage and root-cause investigation.
• Support identity and access management processes, including provisioning and permissions troubleshooting.
• Configure and maintain employee laptops, peripherals, and mobile device workflows.
• Create and improve internal knowledge base articles and standard operating procedures.
• Partner with Security and People Operations teams to coordinate onboarding, offboarding, and asset logistics.

Requirements

• 5+ years of related experience with a Bachelor’s degree or equivalent work experience.
• Demonstrated ability to independently resolve a wide range of IT support issues in a business environment.
• Working knowledge of identity and access management concepts like SSO and MFA.
• Experience supporting macOS and/or Windows environments.
• Strong communication skills for explaining technical concepts to stakeholders with varying levels of expertise.
• Ability to handle sensitive systems and employee information with sound judgment and confidentiality.

Culture & Benefits

• Collaborative and respectful team environment focused on humility and kindness.
• Commitment to diversity and equal opportunity employment.
• Focus on professional growth and improving internal operational efficiency.
• Supportive culture that values empathy and clear communication in employee interactions.