Technical Account Manager (Fintech)

TL;DR

Technical Account Manager (Fintech): Managing post-go-live technical health and operational stability for merchants on an AI-powered payments platform with an accent on incident management and performance optimization. Focus on monitoring transaction behavior, reducing latency, and driving technical improvements for high-value accounts.

Location: Remote (Global)

Company

hirify.global is a rapidly growing startup revolutionizing global commerce with ATHIA, an AI-powered orchestration and payments platform.

What you will do

• Act as the primary technical point of contact for merchants after their initial go-live.
• Proactively monitor merchant technical health, transaction behavior, errors, and latency to identify risks.
• Triage and manage technical incidents, escalating issues to Engineering and Product teams and ensuring timely resolution.
• Identify and implement opportunities to improve merchant performance, acceptance rates, and processing costs.
• Build and deliver periodic Merchant Health Reports and maintain detailed technical documentation.
• Partner with Account Management to support merchant expansion and adoption of new payment features.

Requirements

• 3+ years of experience in Technical Account Management, Merchant Support, or Solutions Engineering.
• Strong technical understanding of online payment ecosystems, including APIs, SDKs, and 3DS.
• Ability to analyze logs, dashboards, and operational metrics to troubleshoot issues.
• Fluent proficiency in both Spanish and English.
• Experience working with LatAm merchants is a must.
• Strong organization, ownership, and follow-up discipline.

Nice to have

• Experience working in a startup environment.

Culture & Benefits

• Remote work from anywhere.
• Employee stock options.
• Economic support for health insurance, internet, and mobile phone line.
• Vacations and additional PTO.
• Access to a learning and development platform.
• Multicultural, diverse, and dynamic team environment.