Customer Support Engineer (Fintech)

TL;DR

Customer Support Engineer (Fintech/AI): Analyzing, triaging, and resolving technical issues for an AI Risk Decisioning platform with an accent on API integrations and data troubleshooting. Focus on root cause analysis using SQL and Python to ensure seamless customer outcomes in fraud and compliance risk management.

Location: Remote (Philippines)

Company

hirify.global is building an advanced AI Risk Decisioning platform to help banks and fintechs manage fraud and compliance risk.

What you will do

• Act as the first line of technical support, analyzing and resolving customer-reported issues.
• Perform root cause analysis and reproduce problems using SQL queries and Python scripts.
• Debug REST API integrations to identify misconfigurations, errors, or product bugs.
• Collaborate with Solutions Engineering and Product/Engineering teams to drive resolution of complex issues.
• Maintain technical documentation and contribute to the internal knowledge base.
• Participate in an on-call rotation to support critical incidents.

Requirements

• 5+ years of experience in technical support or solutions engineering within SaaS, fintech, or enterprise software.
• Must be based in the Philippines.
• Proficiency in SQL, Python, and REST API integrations.
• Experience with Cloud technologies.
• Fluent in English and Tagalog.

Nice to have

• Background in risk management, fraud prevention, or AML systems.
• Familiarity with AI/ML SaaS platforms.
• Prior experience supporting customers in fast-growing startups.
• Speaking skills in other South East Asian languages (Thai, Tamil, Malay, Bahasa).

Culture & Benefits

• Competitive salary and equity packages.
• Remote-first, collaborative culture with a global team.
• Accelerated professional growth alongside industry veterans from Meta, Uber, and Citi.
• Opportunity to develop deep expertise in AI-driven risk decisioning.