Technical Support Specialist L2 (Fintech)

TL;DR

Technical Support Specialist L2 (Fintech): Troubleshooting technical issues for users and partners with an accent on log analysis, database queries, and cross-functional collaboration. Focus on identifying system errors, managing transaction flows, and improving support documentation.

Location: Remote

Company

hirify.global is a company operating in the fintech and payments industry.

What you will do

• Respond to user and partner inquiries regarding technical issues and troubleshooting.
• Investigate problems by analyzing logs, working with databases, and reviewing product metrics.
• Analyze existing technical issues and create tasks for the development team to resolve them.
• Maintain high-quality communication standards with all stakeholders.
• Contribute to the improvement of support processes and internal documentation.

Requirements

• 3+ years of experience in a similar technical support role.
• Proficient SQL skills and experience with monitoring/logging systems like Grafana.
• Experience using Jira as a confident user.
• Understanding of the fintech and payments industry and basic software development principles.
• English: Intermediate (B1) or higher required for written communication.
• Ability to research solutions and break down complex technical cases.

Culture & Benefits

• Fully remote work arrangement.
• Compensation for English language classes.
• Flexible start of the working day.