Senior Incident Manager (Fintech)

TL;DR

Senior Incident Manager (Fintech): Leading response initiatives for critical outages and coordinating technical teams to ensure swift resolution with an accent on incident lifecycle management and cross-functional communication. Focus on driving post-incident recovery, mentoring support teams, and refining monitoring and alerting processes within a high-load environment.

Location: Must be based in Mexico or willing to relocate to Mexico, or remote within GMT-8 to GMT-3 time zones.

Company

A high-tech fintech company challenging the status quo of incumbent finances through innovative financial products.

What you will do

• Lead incident response from detection through resolution and retrospective analysis.
• Coordinate global technical and business teams during critical outages.
• Assign incident roles and delegate tasks to participants.
• Organize post-incident recovery actions and manage customer communication.
• Mentor and develop IT Support Duty Team members.
• Improve company-wide monitoring, alerting, and incident management processes.

Requirements

• 3+ years of experience handling significant incidents in a 24/7 high-load environment.
• 5+ years of experience in engineering, product, or service delivery roles.
• Must be based in Mexico or willing to relocate to Mexico, or remote within GMT-8 to GMT-3 time zones.
• Strong decision-making skills under pressure and ability to coordinate multiple teams.
• Technical aptitude in Public Cloud, Microservices, and monitoring systems.
• Clear and structured communication skills for interacting with C-suite executives.

Nice to have

• Experience in Fintech, SRE, or similar technical roles.
• Proficiency with AWS, Kubernetes, PostgreSQL, and Kafka.
• Experience with incident management tools like incidents.io, Rootly, or FireHydrant.
• Experience coordinating with Legal, Communications, and Privacy stakeholders.

Culture & Benefits

• Relocation support to Mexico for the employee and their family.
• Flexible work arrangements: hybrid, office-based, or remote within specified time zones.
• Comprehensive healthcare coverage.
• Annual education budget for language lessons and professional certifications.
• Wellness budget for mental health and fitness reimbursements.
• 20 days of annual leave plus paid sick leave.