Support Specialist L1 (Fintech)

TL;DR

Support Specialist L1 (Fintech): Providing technical support for clients interacting with API products with an accent on troubleshooting, API consultation, and production launch assistance. Focus on investigating complex operational cases, monitoring performance metrics, and documenting system bugs.

Location: Remote

Company

hirify.global is a fintech company providing API-driven payment and banking solutions.

What you will do

• Support clients throughout all product interaction stages, including API consultations, testing, and production launches.
• Assist clients with day-to-day product usage, dashboard management, and bug documentation.
• Collaborate with the technical team, Product Manager, and Account Manager for client management.
• Investigate operational issues related to reporting or reconciliation preparation.
• Monitor product performance metrics and investigate drops, anomalies, and incidents.
• Improve support processes and maintain high-quality technical documentation.

Requirements

• 2+ years of experience in a similar support role.
• Experience working with fintech products (payment solutions, banking, virtual cards/wallets) is required.
• English level: Intermediate or higher.
• Proficiency in working with APIs: understanding authentication flows, building requests (curl/Postman), and interpreting responses.
• Understanding of the Software Development Life Cycle (SDLC) and release processes.
• Experience with Jira and Confluence.

Nice to have

• Experience reading logs in ClickHouse and Grafana.

Culture & Benefits

• Fully remote work arrangement.
• Flexible start of the working day.
• Compensation for English language classes.