Operations Audit Specialist (Finance)

TL;DR

Operations Audit Specialist (Finance): Conducting quality audits across various operational departments to ensure adherence to company standards and compliance with an accent on process gaps and audit trends. Focus on analyzing departmental performance, enhancing the Quality Audit Program, and implementing operational improvements to strengthen accuracy and customer experience.

Location: Plano, TX

Salary: $21.44 - $29.16/hr

Company

Financial services corporation dedicated to providing insurance and financial products tailored specifically for educators.

What you will do

• Perform daily quality audits for departments including Claims, Customer Service, New Business, Underwriting, and Policy Services.
• Identify trends, process gaps, and areas for improvement through systematic audit findings.
• Accurately record findings in Quality Audit databases and provide constructive feedback to leadership.
• Assist in the development and enhancement of the Quality Audit Program across multiple business units.
• Collaborate across departments to support quality initiatives and ensure alignment with evolving compliance requirements.

Requirements

• High School Diploma or GED required.
• Prior experience in Quality Audit, Operations, Compliance, or a related role preferred.
• Proficiency in Microsoft Office Suite, specifically Word, Excel, and Access.
• Strong analytical mindset with a focus on quality, accuracy, and consistency.
• Ability to work independently and collaboratively in a fast-paced environment.

Culture & Benefits

• Mission-driven work environment focused on supporting the educator community.
• Stability of a publicly traded company (NYSE: HMN) with over $12 billion in assets.
• Inclusive culture adhering to EOE, welcoming minorities, females, veterans, and disabled candidates.
• Focus on professional integrity, accountability, and continuous operational enhancement.