Strategic Account Manager (AI)

TL;DR

Strategic Account Manager (SaaS/AI): Managing a strategic portfolio of customers with $5M+ ARR to drive renewals and expansion growth with an accent on executive partnership development and value-based selling. Focus on mitigating renewal risks, generating expansion pipelines, and leveraging AI-powered insights to ensure long-term customer success.

Location: Remote (Must be based in the US)

Salary: $118,000 - $155,000 a year

Company

hirify.global is an AI-powered performance management platform designed to help managers lead with impact and improve employee engagement and retention.

What you will do

• Own the end-to-end renewal and expansion lifecycle for a strategic portfolio of $5M+ ARR.
• Develop account-level strategies grounded in customer outcomes and adoption milestones to ensure consistent renewals.
• Build and maintain multi-threaded relationships with C-suite stakeholders and executive sponsors.
• Generate and progress a qualified expansion pipeline through value-based selling and proactive opportunity identification.
• Maintain high-accuracy forecasting and implement risk mitigation strategies to reduce late-stage volatility.
• Collaborate with cross-functional partners, including CX, Professional Services, and Product teams, to drive measurable customer outcomes.

Requirements

• Proven success owning and growing strategic accounts with significant ARR responsibility.
• Must be eligible to work in the United States.
• Strong consultative selling skills and executive presence for influencing C-suite stakeholders.
• Exceptional forecasting discipline, pipeline rigor, and CRM hygiene.
• Ability to thrive in a fast-paced startup environment, navigating ambiguity with execution consistency.
• Data-centric mindset, using analytics and performance signals to guide strategy.

Nice to have

• Experience leveraging and evolving an AI-powered GTM stack to improve commercial execution.

Culture & Benefits

• Remote-first work environment with a focus on high standards and high support.
• Comprehensive health benefits (Medical, Dental, Vision) with company cost subsidy.
• 401K with 4% matching after 6 months of employment.
• Flexible Time Off Program, generous paid parental leave, and a Sabbatical Program.
• Inclusive benefits stipend and access to mental health and wellness resources.