Key Account Manager Crew Lead (Spain)

TL;DR

Key Account Manager Crew Lead (Spain): Support and lead a team handling key account portfolios, ensuring client loyalty, engagement, and growth through onboarding, business reviews, cross-sells, and contract renegotiations with an accent on customer-centric solutions and profitability. Focus on driving product improvements as the voice of customers, strategic planning, talent acquisition, and renewal campaigns.

Hybrid in Madrid or Barcelona, Spain; based in or willing to relocate to Madrid or Barcelona.

Company

hirify.global is building a vertically integrated health partner uniting insurance and smart healthcare delivery, serving over a million members across France, Spain, Belgium, and Canada.

What you will do

• Support the team in handling portfolios, ensuring client loyalty, building relationships, and resolving dissatisfaction.
• Drive customer engagement through onboarding, business reviews, adoption promotion, and out-of-the-box initiatives.
• Identify cross-sell/upsell opportunities, renegotiate contracts, and act as the voice of customers to product/operations teams.
• Support acquisition by promoting the Key Account Management program and partnering with Sales.
• Develop tools/resources, manage stakeholders, plan strategically, lead talent acquisition, and run renewal campaigns.

Requirements

• 6+ years in customer-facing roles (Sales, Account Management) with C-level interactions
• 3+ years managing/leading Sales or Account Management teams
• Excellent track record as over-performer; experience with companies >300 employees
• Fluent in Spanish and advanced English (spoken/written)
• Skilled negotiator, strong analytical/problem-solving skills, positive lobbying
• Passionate about healthcare; based in or willing to relocate to Madrid/Barcelona

Nice to have

• Experience in insurance/employee benefits

Culture & Benefits

• Leadership principles: Mission is the Boss, Distributed Ownership, Radical Transparency, Always Growing.
• Fair rewards with generous equity (permanent contracts); flexible office with sponsored co-working in Madrid/Barcelona.
• Top equipment (MacBook Pro, etc.); flexible vacation/hours; comprehensive health insurance (100% for you/children).
• Transport benefits, learning/training budget, conferences; personal coaching from day one.
• Extended parental leave (permanent contracts).