PMO - Technical Product Manager (AI)

TL;DR

Technical Product Manager (AI): Leading the evolution of internal operational products and workflows within the Customer Experience organization, focusing on building efficient internal products, workflows, and automations. Focus on identifying operational bottlenecks, improving workflows, and driving the development of internal tooling and automation platforms to scale Customer Experience globally.

Location: Remotely from any location within the EU or from the Amsterdam office.

Company

hirify.global is building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment.

What you will do

• Define product vision, goals, success metrics, roadmap, and adoption strategy for internal Customer Experience products.
• Own the roadmap and evolution of internal products, workflows, and operational tooling.
• Drive initiatives that improve operational scalability, reduce manual overhead, and standardize execution across CX teams.
• Manage the full lifecycle of feature requests and operational improvements.
• Partner with Customer Experience stakeholders to identify workflow gaps, operational bottlenecks, and automation opportunities.
• Improve operational visibility through dashboards, reporting, and workflow tracking.

Requirements

• 5+ years of experience in Product Management, Technical Program Management, Operations, or related roles in cloud, SaaS, or infrastructure environments.
• Strong product mindset with experience building or improving internal tools, workflows, or operational platforms.
• Experience working with engineering teams on technical systems and integrations.
• Ability to identify operational inefficiencies and turn them into scalable solutions.
• Strong organizational, analytical, and stakeholder management skills.
• Experience with Jira, Confluence, and workflow management systems.
• Fluent English.

Nice to have

• Experience with AI/ML infrastructure or cloud platforms.
• Background in Customer Experience Operations, Support Operations, or Professional Services Operations.
• Experience with workflow automation and operational analytics.
• Familiarity with feature request management and internal product enablement.

Culture & Benefits

• Competitive compensation.
• Career growth and learning opportunities.
• Flexibility and work-life balance.
• Collaborative and innovative culture.
• Opportunity to work on impactful AI projects.
• International environment and talented teams.