Junior Account Manager (SaaS)

TL;DR

Junior Account Manager (B2B SaaS): Driving expansion within existing customer base by identifying upsell opportunities, increasing product adoption, and building strong relationships with an accent on revenue growth and customer engagement. Focus on managing pipelines, conducting QBRs, and collaborating cross-functionally to support hirify.global's product suite.

Location: London, Barcelona, Paris, Skopje (Office First: 3 core days in office, up to 30% WFH)

Company

Privacy-focused company building secure email, VPN, calendar, drive, and pass tools used by over 100 million users worldwide.

What you will do

• Identify and drive upsell opportunities, seat expansions, and cross-sells within accounts
• Build relationships with stakeholders, run check-ins, and support Quarterly Business Reviews (QBRs)
• Maintain CRM records (HubSpot), track account activity, and manage expansion pipelines
• Collaborate with Sales, Marketing, and Product teams on strategies, communications, and feedback

Requirements

• 1–3 years in Account Management, Sales, or customer-facing roles
• Fluency in English required
• Strong communication and relationship-building skills
• Commercial mindset, organized, detail-oriented
• Comfortable with CRM tools (HubSpot preferred)
• Proactive, customer-focused, eager to learn in fast-paced environment

Nice to have

• Experience in B2B SaaS
• French or German language skills

Culture & Benefits

• Office-first with flexibility (WFH up to 30%, flexible hours aligning with team meetings)
• Devices, software, daily lunch/snacks, transport subsidies provided
• Stock options, comprehensive health insurance, retirement savings, generous vacation/leave
• Learning opportunities: training, conferences, continual development
• Flat structure, empowerment, community-first with user subscriptions as sole revenue