Account Manager - Mid-Market (Upper) (HRtech)

TL;DR

Account Manager - Mid-Market (Upper) (HRtech): Managing and expanding a regional portfolio of mid-market customers to drive adoption and revenue growth with an accent on commercial strategy and value-based selling. Focus on identifying upsell/cross-sell opportunities, collaborating with Customer Success teams, and utilizing AI-driven tools for scaled engagement.

Location: Must be located in the London Area and be willing to work in the London office 2 days a week

Company

hirify.global provides an intuitive, data-driven HR platform designed to help mid-size businesses manage, engage, and retain top talent globally.

What you will do

• Manage an assigned portfolio of Mid-Market customers as a trusted commercial partner to uncover expansion opportunities.
• Identify and manage upsell opportunities by recommending additional modules and demonstrating clear ROI.
• Develop and execute territory plans to drive consistent portfolio growth and customer value.
• Utilize AI-driven tools like Gong Engage and LinkedIn Sales Navigator to prioritize outreach and automate engagement.
• Partner with CSMs and Renewal Managers to support value positioning and risk mitigation during renewal cycles.
• Collaborate with Legal, Finance, and Product teams to advocate for SMB customer feedback and product enhancements.

Requirements

• 4+ years of experience in SaaS New Business, account management, or customer growth, ideally in the Mid-Market segment.
• Proven track record of achieving upsell or New Business targets in a structured, autonomous way.
• Proficiency with Salesforce and modern sales tools such as Gong Engage and Sales Navigator.
• Experience with value-based or consultative selling methodologies (MEDDPICC is beneficial).
• Must be based in the London Area.
• Strong organizational discipline, pipeline management skills, and stakeholder management experience.

Nice to have

• Experience in the HR tech industry.

Culture & Benefits

• Hybrid working model from day one with a work-from-home allowance.
• Competitive compensation including a company share options plan (pre-IPO equity).
• Health and wellness benefits, including cash allowance for health insurance, vision allowance, and Headspace subscription.
• Temporary remote work from anywhere in the world for up to 2 months per year (after 6 months of employment).
• Work-life balance perks such as Bob balance days (quarterly long weekends) and 2 social impact volunteering days.
• Additional perks including birthday leave, travel support (cycle scheme/season ticket loans), and an employee referral program.