ServiceNow Business Analyst

TL;DR

ServiceNow Business Analyst: Implementing and supporting ServiceNow Customer Service Management (CSM) solutions for a US federal client with an accent on applying ServiceNow’s agile implementation methodology NowCreate. Focus on supporting the operations and maintenance (O&M) of a ServiceNow CSM implementation, developing enhancements, and supporting functional activities.

Location: Must be a US Citizen and have a Public Trust clearance and/or have the ability to obtain one.

Company

hirify.global, LLC is a fast-growing Salesforce Crest Partner and ServiceNow Elite Partner established in 2003 to develop state-of-the-art solutions for public and private sector organizations.

What you will do

• Lead business-process-related activities from planning and estimating work to execution of BPC tasks.
• Manage customer expectations and ensure tasks are estimated accurately and performed on time and on-budget with high-levels of customer satisfaction and quality.
• Coordinate activities with client team stakeholders including technical and functional Subject Matter Experts (SMEs) as well as other project team Technical Consultants (TCs) and BPCs.
• Manage risks and issues; be proactive and communicate effectively.
• Draft, coordinate Weekly Status Report submissions and support ad hoc oral and written data calls.

Requirements

• Successfully performed CSM BPC O&M and/or implementation work with other clients of similar size, scope and complexity.
• At least 3 years of experience as a Business Analyst, including experience as a ServiceNow BA.
• Minimum three (3) years of experience leading and performing BPC work primarily with CSM.
• 3+ years of experience in software QA testing, including Unit testing, Integration testing, Regression testing, and UAT facilitation.
• Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques, and tools.
• This position requires a US Citizenship.

Nice to have

• Master’s degree in business management, project management, financial management, computer science, or related field.
• Other ServiceNow implementation or developer accreditations and/or certifications.
• Experience managing the operations and maintenance (O&M) of the proposed solution.
• ServiceNow Certified System Administrator (CSA) preferred.
• Project Management Professional (PMP) Certified.

Culture & Benefits

• Competitive Pay.
• Paid Time Off, Sick Leave, and Public Holidays.
• Health and Dental.
• 401(k).