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11 часов назад

IT Business Analyst (Process Unity)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Portugal
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
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TL;DR

IT Business Analyst (Process Unity): Providing IT support services within financial or risk-related environments with an accent on BAU support and Process Unity platform operations. Focus on ticket and incident management using JIRA and ServiceNow to ensure operational efficiency.

Location: Hybrid, Porto or Lisbon, Portugal

Company

Specialized IT consulting partner with 18 years of experience helping clients make the right decisions in a fast-moving market.

What you will do

  • Deliver IT support services within financial or risk-related environments.
  • Provide Business Analyst services within BAU support contexts.
  • Manage tickets and incidents using JIRA and ServiceNow.
  • Execute operational tasks using the Process Unity platform.
  • Handle LOA-related activities.

Requirements

  • 4+ years of relevant experience.
  • Bachelor's degree in IT, Business, or a related domain.
  • Proven expertise in delivering IT support for financial or risk environments.
  • Proficiency in JIRA, ServiceNow, and Microsoft Office.
  • English proficiency for service delivery.
  • French language capability (considered a strong asset).

Culture & Benefits

  • Permanent full-time contract with health insurance.
  • 22 days of paid vacation plus 4 additional annual days for holidays and birthdays.
  • Meal allowance provided via Coverflex card.
  • Annual training budget and referral bonuses.
  • Team-oriented culture within a dynamically growing international company.

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