IT Business Analyst (Process Unity)

TL;DR

IT Business Analyst (Process Unity): Providing IT support services within financial or risk-related environments with an accent on BAU support and Process Unity platform operations. Focus on ticket and incident management using JIRA and ServiceNow to ensure operational efficiency.

Location: Hybrid, Porto or Lisbon, Portugal

Company

Specialized IT consulting partner with 18 years of experience helping clients make the right decisions in a fast-moving market.

What you will do

• Deliver IT support services within financial or risk-related environments.
• Provide Business Analyst services within BAU support contexts.
• Manage tickets and incidents using JIRA and ServiceNow.
• Execute operational tasks using the Process Unity platform.
• Handle LOA-related activities.

Requirements

• 4+ years of relevant experience.
• Bachelor's degree in IT, Business, or a related domain.
• Proven expertise in delivering IT support for financial or risk environments.
• Proficiency in JIRA, ServiceNow, and Microsoft Office.
• English proficiency for service delivery.
• French language capability (considered a strong asset).

Culture & Benefits

• Permanent full-time contract with health insurance.
• 22 days of paid vacation plus 4 additional annual days for holidays and birthdays.
• Meal allowance provided via Coverflex card.
• Annual training budget and referral bonuses.
• Team-oriented culture within a dynamically growing international company.