Senior Customer Success Manager (Hospitality)

TL;DR

Senior Customer Success Manager (Hospitality): Managing a book of business to ensure customer health and adoption with an accent on retention revenue, ROI tracking, and product optimization. Focus on building long-term relationships with executive stakeholders and driving platform adoption within the hospitality industry.

Location: London, United Kingdom

Company

hirify.global is a guest data and CRM platform for the hospitality industry, recently acquired by DoorDash to enhance in-store merchant capabilities.

What you will do

• Manage a portfolio of customers to ensure high health scores and product adoption.
• Drive gross and net retention revenue and identify upsell opportunities for account development teams.
• Develop and execute success plans to ensure clients achieve their specific business objectives.
• Analyze ROI metrics and provide data-driven recommendations for revenue optimization.
• Act as a platform expert, providing technical and business solutions to assist with product optimization.
• Collaborate across various teams within hirify.global to ensure high-quality product delivery.

Requirements

• 3+ years of experience in Customer Success or Account Management roles.
• Demonstrated ability to communicate, present, and influence C-level executives and stakeholders.
• Experience building and implementing internal communication systems and managing multiple projects.
• Strong attention to detail combined with the ability to maintain strategic objectives.
• Passion for solving business challenges within the hospitality sector.
• Location: Must be based in London, United Kingdom

Culture & Benefits

• Work within a diverse, global team dedicated to a customer-centric approach.
• Opportunity to be part of the DoorDash In-Store Business Unit following the hirify.global acquisition.
• Environment focused on empathetic relationship building and creative problem-solving.
• Support for the hospitality industry through innovative technology solutions.