Technical Support Team Lead (UAV)

TL;DR

Technical Support Team Lead (UAV): Building and leading the technical support function for unmanned aerial systems with an accent on incident investigation, root cause analysis, and process optimization. Focus on bridging the gap between support and R&D to drive product improvements and ensure high-quality technical resolutions.

Location: Must be based in Kyiv (Office-based)

Company

hirify.global is an industry pioneer in next-generation unmanned solutions, combining cutting-edge hardware with AI-driven software for defense and security clients worldwide.

What you will do

• Lead and coordinate the technical support team handling complex product incidents.
• Organize and improve incident investigation processes and root cause analysis.
• Collaborate with R&D and engineering teams to resolve technical issues.
• Build and maintain internal support workflows, standards, and documentation.
• Turn recurring technical issues into actionable product feedback.
• Support team growth, task prioritization, and day-to-day coordination.

Requirements

• Must be located in Kyiv
• Experience in technical support, system troubleshooting, or incident investigation.
• Proven experience leading a team or coordinating technical work.
• Strong analytical skills with the ability to interpret logs, telemetry, and performance data.
• English level B1+ required
• Fluent Ukrainian required

Nice to have

• Interest in drones, aviation, robotics, or embedded systems.
• Experience with Jira or similar issue tracking systems.
• Background in electronics or robotics.
• Experience in problem management or support operations.

Culture & Benefits

• Direct impact on product quality and engineering feedback loops.
• Opportunity to build a support function from the ground up.
• Close collaboration with R&D and leadership teams.
• Work on technically challenging, real-world systems.
• Professional growth opportunities in a pioneering UAV company.