Customer Support Representative (AI)

TL;DR

Customer Support Representative (AI): Delivering high-quality technical support for a conversation-centric platform with an accent on troubleshooting hardware, software, and networking issues. Focus on leveraging AI tools to streamline workflows, improve response quality, and ensure exceptional customer experiences.

Location: Must be based in Ukraine and available for shifts aligned with US business hours (12:00pm–4:00am Monday–Friday).

Company

hirify.global is a global leader in AI-powered customer experience and team collaboration platforms, trusted by over a million users worldwide.

What you will do

• Troubleshoot and resolve customer issues across hardware, software, and networking systems.
• Communicate professionally to ensure positive and productive customer interactions.
• Document all interactions, issues, and resolutions with high accuracy.
• Maintain and update systems to ensure optimal performance for customers.
• Take full ownership of customer issues until final resolution.
• Leverage AI tools like ChatGPT or Copilot to summarize interactions and improve response quality.

Requirements

• Must be based in Ukraine.
• Advanced English fluency (spoken and written).
• 2+ years of experience in customer service, preferably in technical support or help desk.
• Working knowledge of PC/Mac OS and Microsoft Office.
• Ability to work shifts aligned with US business hours (12:00pm–4:00am Monday–Friday).
• Curiosity and willingness to experiment with AI and automation tools.

Culture & Benefits

• Comprehensive medical coverage and dental care.
• Insurance for life, disability, and critical diseases.
• Paid time off, sick leave, and parental leave.
• Access to ongoing learning and development opportunities.
• Supportive, high-energy team environment focused on service and innovation.