Support Consultant, German, Tier 1 (Medtech)

TL;DR

Support Consultant, German, Tier 1 (Medtech): Providing technical support for 3D scanners and software for dental and hearing professionals with an accent on case management and customer relationship building. Focus on troubleshooting hardware/software issues via online sessions, telephone, and emails while escalating feedback to relevant departments.

Location: Hybrid (Kyiv, Ukraine)

Company

hirify.global develops market-leading 3D scanners and software solutions that enable dental and hearing professionals to treat patients more effectively worldwide.

What you will do

• Provide efficient technical support for 3D scanners and software via online sessions, telephone, and e-mails.
• Manage support cases by collecting relevant information and documenting all interactions in the company CRM.
• Collaborate with other departments to escalate customer feedback and ensure issue resolution.
• Participate in occasional on-site events to provide direct customer support.

Requirements

• German: Upper-intermediate level (B2) required.
• English: Upper-intermediate level (B2) required.
• Location: Must be based in Kyiv, Ukraine.
• Strong problem-solving and logical thinking skills.
• Customer-oriented approach with professional multitasking and empathetic communication skills.
• Stress-resistance and a result-oriented mindset.

Culture & Benefits

• Comprehensive health package including medical insurance and paid sick leaves.
• 24 working days of annual vacation.
• Modern office environment in UNIT.City with free parking and provided breakfasts and lunches.
• Opportunities for constant professional growth and development in a multicultural team.
• Healthy work-life balance and supportive team culture.
• Occasional business trips to Western Europe.