Customer Support Consultant (French Market)

TL;DR

Customer Support Consultant (French Market): Providing technical support for 3D scanners and dental software with an accent on managing support cases and building relationships with reselling partners. Focus on resolving complex technical issues, maintaining accurate CRM records, and collaborating across departments to improve product feedback.

Location: Must be based in Kyiv, Ukraine (Hybrid work model).

Company

hirify.global develops innovative 3D scanners and software solutions for dental and hearing professionals, operating globally with a strong commitment to its Ukrainian team.

What you will do

• Provide technical support for hardware and software via phone, email, and online sessions.
• Manage and document support cases in the company CRM according to established procedures.
• Escalate customer feedback to relevant internal departments.
• Participate in occasional on-site events and business trips to Western Europe.

Requirements

• French and Ukrainian: B2 level (verbal and writing) required.
• English: Intermediate level required for internal communication.
• Strong customer-oriented approach and logical thinking.
• Ability to multitask and work in a fast-paced environment.
• Analytical and problem-solving skills.

Culture & Benefits

• Comprehensive benefits package including 24 days of annual vacation and medical insurance.
• Paid sick leaves, including child sick leaves, maternity, and paternity leave.
• Comfortable office environment in UNIT.City with provided breakfasts and lunches.
• Opportunities for professional growth and development in a global company.
• Supportive team culture with a focus on work-life balance.