Customer Support Agent (Logistics)

TL;DR

Customer Support Agent (Logistics): Providing exceptional support to customers experiencing car shipping issues with an accent on problem-solving and order tracking. Focus on analyzing customer needs and managing communication via email, phone, and chat to ensure high satisfaction.

Location: Onsite in Zhytomyr, Ukraine

Company

hirify.global is a fast-growing online marketplace for used and salvaged vehicle auctions with a global delivery network.

What you will do

• Assist customers with online questions, website navigation, and order tracking via email, phone, and chat.
• Manage customer support by obtaining, analyzing, and verifying customer needs.
• Act as the face of the company to influence customers to order again.
• Collaborate with the international logistics team to resolve shipping issues.

Requirements

• Strong proficiency in both English and Russian.
• Working from the office in Zhytomyr is required.
• Working hours: 14:00 CET - 23:00 CET.
• Employment exclusively via B2B contract.
• Strong problem-solving skills and ability to think on your feet.
• Detail-oriented with exceptional organizational and multitasking skills.

Culture & Benefits

• Competitive compensation.
• Opportunity to work with a fast-growing international team from the US and EU.
• All necessary equipment provided.
• 20 paid days of vacation.
• Work schedule follows the US calendar (US public holidays are off).
• Exciting team-building activities and corporate parties.