Senior Customer Success and Onboarding Manager (SaaS)

TL;DR

Senior Customer Success and Onboarding Manager (SaaS): Managing the onboarding and long-term success of automotive dealerships using a CRM platform with an accent on product training and account retention. Focus on delivering in-person training sessions across Ireland and Northern Ireland and reducing client churn.

Location: Remote-first, but must be based in Ireland as nationwide travel for onsite training is a core requirement.

Company

Eskimo Software (part of the hirify.global group) is Ireland's leading provider of CRM and lead management software for the automotive sector.

What you will do

• Conduct onsite, in-person system training for new dealerships across Ireland and Northern Ireland.
• Onboard new clients and ensure they are equipped to use the CRM platform effectively from day one.
• Manage a portfolio of dealership accounts to maintain satisfaction and long-term retention.
• Act as the primary point of contact, proactively addressing concerns and escalating technical issues.
• Develop and maintain high-quality training materials, including user guides, videos, and FAQs.

Requirements

• Minimum 3 years' experience in customer success, account management, or training.
• Full, clean driving licence for mandatory nationwide travel.
• Excellent interpersonal and communication skills for presenting to groups and building rapport.
• Strong organizational skills to manage multiple accounts and priorities simultaneously.
• Ability to work independently in a remote-first environment.

Nice to have

• Experience working within the automotive sector.
• Familiarity with CRM or SaaS platforms.
• Experience creating digital training or e-learning materials.

Culture & Benefits

• Remote-first work arrangement with access to a Dublin city centre office.
• Mileage reimbursement for all business travel.
• Opportunities for focused career development and growth within a market leader.
• Collaborative and supportive team culture where contributions are valued.