Account Manager, EMEA

TL;DR

Account Manager (EMEA): Own full commercial strategy for mid-market and enterprise accounts including renewals, expansion, and churn mitigation with an accent on value-based growth and ROI articulation. Focus on building multi-threaded relationships, accurate forecasting, and cross-functional collaboration with Customer Success and Sales.

Location: EMEA Remote. This role is open to candidates based in the UK or Ireland only.

Salary: $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency) depending on experience.

Company

Platform used by over 8,000 companies to send billions of automated emails, push notifications, in-app messages, and SMS using real-time behavioral data.

What you will do

• Own commercial strategy for portfolio of mid-market and enterprise accounts: renewals, expansion, churn mitigation.
• Drive growth by helping customers adopt platform strategically, identify new use cases, articulate ROI.
• Forecast renewal and expansion pipeline with clear methodology.
• Build multi-threaded relationships from operators to Directors/VPs as trusted advisor.
• Partner with Customer Success on account health and Sales on expansion deals.
• Collaborate cross-functionally with Legal and Finance on complex renewals.

Requirements

• Based in the UK or Ireland
• 3+ years (5+ preferred) in Account Management, Sales, or related SaaS commercial role with direct revenue ownership.
• Experience managing $5m ARR, predominantly mid-market.
• Proven expansion through adoption and value, not overages.
• Clear forecasting methodology and ability to build dashboards from usage data and health scores.
• Strong communication with technical and non-technical stakeholders.

Culture & Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance for you and family.
• 16 weeks paid parental leave, unlimited PTO.
• Stipends for remote work and wellness, professional development budget.
• Emphasis on commercial ownership, data-driven decisions, multi-threaded relationships, value-based expansion.

Hiring process

• 30-minute video call with Recruiter.
• 45-minute video call with Hiring Manager.
• Take-home assignment and 1-hour review call with team.
• Background check and employment verifications for final candidates.