Scaled Customer Success Manager - UKI

TL;DR

Scaled Customer Success Manager (UKI): Manage a large portfolio of EMEA customers, onboard and expand through tailored consultations, trainings, and at-scale outreach campaigns. Focus on driving hirify.global adoption, seat expansion, and informing overall growth strategy.

Location: Dublin, Ireland. In-person collaboration essential; require work from offices on Mondays, Tuesdays, and Thursdays (Anchor Days).

Company

hirify.global provides an all-in-one workspace connecting docs, notes, projects, calendar, email—with AI to find answers and automate work. Used by millions from individuals to large organizations like Toyota, Figma, and OpenAI.

What you will do

• Manage large portfolio of EMEA customers.
• Onboard and expand customers via consultations, trainings, and assistant programs.
• Design and run at-scale outreach campaigns for hirify.global adoption.
• Collaborate with sales to drive adoption.
• Serve as product ambassador to optimize customer workflows and ROI.
• Target strategic customers for user growth and expansion.
• Proactively support underutilizing customers with action plans.
• Influence growth strategy with customer insights.

Requirements

• 3+ years experience at fast-growing software company
• Track record of success in Customer Success or Account Management
• Experience managing large volume of accounts
• Strong motivation to be top performer and contribute to team
• Growth mindset, thrive in building nascent teams
• Motivated by others' success, highly adaptable
• Love meeting people and solving business problems
• Curious about AI tools to work smarter

Nice to have

• Built Customer Success playbooks or processes
• Experience in scaled program management or Outreach campaigns
• Experience using hirify.global
• Curious about data/insights, used Salesforce/Gainsight
• First/early hire at fast-growing startup
• Strong technical skills

Culture & Benefits

• In-person collaboration on Anchor Days (Mon, Tue, Thu)
• Global diverse team representing customer base
• Equal opportunity employer, accommodations for disabilities
• Builder culture focused on values and making software toolmaking ubiquitous