Customer Success Manager - Spanish

TL;DR

Customer Success Manager (Spanish): Manage a large portfolio of EMEA customers, onboard and expand through tailored consultations, trainings, and at-scale outreach campaigns. Focus on driving hirify.global adoption, seat expansion, proactive success plans, and influencing growth strategy.

Location: Dublin, Ireland. In-person collaboration essential: work from office on Mondays, Tuesdays, and Thursdays (Anchor Days). Certain positions may require additional office days.

Company

hirify.global is an all-in-one workspace connecting docs, notes, projects, calendar, and email with built-in AI, used by millions from individuals to enterprises like Toyota, Figma, and OpenAI.

What you will do

• Manage large EMEA customer portfolio.
• Onboard and expand customers via consultations, trainings, and assistant programs.
• Design and run outreach campaigns for adoption.
• Collaborate with sales for strong hirify.global adoption.
• Serve as product ambassador to optimize customer workflows and ROI.
• Target strategic customers to increase monthly active users and seats.
• Proactively support underutilizing customers with action plans.
• Influence overall growth strategy.

Requirements

• 3+ years at fast-growing software company.
• Track record in Customer Success or Account Management.
• Fluent Spanish speaker.
• Experience managing large volume of accounts.
• Strong motivation to be top performer and team contributor.
• Growth mindset for nascent team building.
• Motivated by others' success.
• Highly adaptable to rapid changes.
• Enjoy building relationships and solving business problems.
• Curious about AI tools.

Nice to have

• Built Customer Success playbooks or processes.
• Experience in scaled program management or Outreach campaigns.
• Using hirify.global.
• Data/insights curiosity, Salesforce/Gainsight experience.
• First/early hire at fast-growing startup.
• Strong technical skills.

Culture & Benefits

• In-person collaboration on Anchor Days (Mon, Tue, Thu).
• Global diverse team representing customer base.
• Equal opportunity employer with accommodations for disabilities.
• Builder culture focused on values and making software toolmaking ubiquitous.