Sr. Engagement Manager (ERP)

TL;DR

Sr. Engagement Manager (ERP): Driving growth, retention, and client satisfaction for enterprise software accounts with an accent on cross-selling managed services and securing contract renewals. Focus on building executive-level relationships, managing complex account portfolios, and ensuring high-value service delivery within the North American market.

Location: Must be based in the US

Salary: $108,000–$138,000 (plus commission)

Company

hirify.global is a global provider of mission-critical enterprise software support, managed services, and innovative Agentic AI ERP solutions for Oracle, SAP, and VMware software.

What you will do

• Identify and close cross-sell opportunities to expand the footprint within an assigned book of business.
• Manage the full client relationship lifecycle, ensuring high service adoption and client satisfaction.
• Collaborate with internal teams to secure contract renewals and mitigate churn risks.
• Develop and execute strategic account plans to align hirify.global solutions with client business goals.
• Oversee service delivery quality and manage deal-level margins to meet financial targets.
• Leverage executive relationships to generate references, success stories, and marketing assets.

Requirements

• Must be based in the US
• 10+ years of experience in customer-facing roles within technology companies, specifically in sales, account management, or consulting.
• 5+ years of experience selling technology services, including software support, managed services, or professional services.
• 5+ years of experience in post-sales customer-facing roles such as account management or customer success.
• 2+ years of experience selling Application Management Services (AMS).
• Proven track record of meeting or exceeding sales quotas and managing enterprise-level accounts.

Nice to have

• Experience in Oracle and/or SAP markets and ERP software ecosystems.
• Master's degree or MBA.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement program.
• Paid parental leave and generous paid time off (PTO).
• Collaborative, team-oriented culture focused on mutual respect and innovation.
• Opportunities to contribute to global philanthropic efforts via the hirify.global Foundation.