Support Engineer, SAP HCM (Mexico Localization)

TL;DR

Support Engineer, SAP HCM (ERP/Support): Providing expert functional support and troubleshooting for SAP HCM and Payroll modules with an accent on Mexican localization tax and regulatory requirements. Focus on resolving complex customer issues, managing key accounts, and delivering high-quality technical advisory in a 24/7 global support environment.

Location: Must be based in Brazil (Remote)

Company

hirify.global is a global leader in third-party enterprise software support for Oracle and SAP, serving over 5,300 organizations worldwide.

What you will do

• Solve complex customer issues using methodical troubleshooting for SAP HCM and Payroll modules.
• Provide functional support and training, ensuring compliance with Mexican tax and regulatory requirements (e.g., CFDI, ISR, IMSS).
• Manage key assigned accounts as a technical and functional advisor.
• Develop application break fixes and create scripts to identify and correct data issues.
• Collaborate in a virtual team environment to share field experience and best practices.
• Contribute to the development of knowledge-sharing methodologies and diagnostic tools.

Requirements

• 5+ years of relevant SAP experience, specifically with SAP HCM/Payroll.
• 5+ years of hands-on implementation experience with Mexico localization tax and regulatory requirements.
• 10+ years of direct support experience for application end-users in a corporate environment.
• Fluency in both English and Portuguese is required.
• Expertise with SAP ECC configuration and administration.
• Ability to work flexible hours to support a 24/7/365 global operation.

Nice to have

• SAP certification.
• Experience with SAP Industry Solutions or other Country Specific Solutions.
• Consulting background.
• Experience with global implementations.

Culture & Benefits

• Opportunity to work in a fast-paced, global environment with a focus on innovation.
• Collaborative culture built on mutual respect and professional growth.
• Commitment to diversity and inclusion as an Equal Employment Opportunity Employer.
• Meaningful work with a focus on client success and community impact through the hirify.global Foundation.