Customer Success Manager (EPM)

TL;DR

Customer Success Manager (EPM): Ensuring high adoption and business value for high-value Enterprise accounts with an accent on strategic relationship management and goal achievement. Focus on expanding platform use cases across departments, delivering executive presentations, and collaborating with product teams on the roadmap.

Location: Hybrid: Must be based in San Francisco or Austin, Texas

Salary: $150,000 - $165,000 OTE

Company

hirify.global is an AI-powered business planning and performance management platform built for agility and scale.

What you will do

• Manage customer implementations to ensure platform value and high adoption levels.
• Navigate multiple organizational departments to expand use cases and business value.
• Deliver presentations and trainings, providing best practice recommendations and creative solutions.
• Lead the hirify.global community through thought leadership and event development.
• Collaborate with the product team to influence the vision and roadmap.

Requirements

• BA/BS degree; MBA or relevant advanced degree is preferred.
• Minimum 3 years of experience in customer success or account management within a SaaS company.
• Proven track record of managing high-volume Enterprise-level accounts.
• Must be based in San Francisco or Austin, Texas.

Nice to have

• 5+ years of experience in account management, sales, or professional services.
• Experience building strong C-level executive relationships.
• Ability to deliver technical solutions and reporting/dashboards to senior audiences.
• Comfort working in a fast-paced, ambiguous start-up environment.

Culture & Benefits

• Competitive compensation package.
• Generous time off and parental leave policies.
• Annual company offsites and modern offices in major global hubs.
• High-end equipment provided for optimal working conditions.