Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing post-sales activities and relationship-building for enterprise accounts within an AI-native business communications platform with an accent on adoption, retention, and measurable value. Focus on conducting business reviews, managing C-level escalations, and driving incremental ROI for large-scale clients.

Location: Hybrid from Denver, Colorado or Austin, Texas

Salary: $94,800 - $120,000 USD

Company

AI-native business communications platform specializing in agentic AI and real-time conversation insights.

What you will do

• Lead all post-sales activities through strong relationship-building and product execution.
• Oversee customer adoption, training, and best practices to drive incremental value.
• Conduct Business Reviews to align goals, identify risks, and communicate performance metrics.
• Maintain deep product knowledge to recommend features based on specific business needs.
• Manage customer escalations by coordinating cross-functionally to resolve issues.

Requirements

• 8+ years of Customer Success experience at a SaaS company.
• Experience in Telecommunications and Contact Center space (UCaaS/CCaaS).
• Proven ability to interact with and influence C-level executives.
• Referenceable experience managing large Enterprise customers.
• Strong presentation and written communication skills.
• Must be able to work hybrid from Denver, CO or Austin, TX.

Culture & Benefits

• Work at the center of AI transformation in business communications.
• Opportunity to build and ship agentic AI products.
• Competitive salary and comprehensive benefits package.
• Inclusive, vibrant office environment designed for collaboration.
• Access to cutting-edge AI tools and robust training programs.