Customer Success Specialist (Blockchain)

Location: Fully remote, with Barcelona listed as the role location; supporting European markets

Company

hirify.global provides a blockchain analytics platform supporting compliance workflows and cryptocurrency-related business operations.

What you will do

• Own customer relationships from onboarding through renewals and account expansion.
• Conduct regular business reviews and monitor client health, product usage, satisfaction, and churn risks.
• Represent customer needs internally and collaborate with Product, Sales, and Support to resolve issues and improve the platform.
• Deliver tailored training sessions and product walkthroughs for clients with different levels of technical expertise.
• Identify upsell and cross-sell opportunities and collaborate with Sales Executives to convert them.
• Maintain client interaction records, health scores, and account plans in HubSpot CRM.

Requirements

• English proficiency is essential.
• 3+ years of experience in Customer Success, Account Management, or another client-facing role within fintech, SaaS, or compliance technology.
• Understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance, including AML/KYC.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts clearly.
• Proactive, organised, and data-driven approach to managing a portfolio of accounts.
• Comfort working in a remote-first, fast-paced environment.

Nice to have

• Experience with crypto exchanges, financial regulators, or banks.
• Knowledge of regional regulatory frameworks.
• Experience using HubSpot CRM.
• Fluency in additional languages.

Culture & Benefits

• Remote-first working environment.
• Fast-paced work at the intersection of technology, compliance, and finance.
• Opportunity to work with clients across European markets.
• Relationship-focused role involving collaboration across Product, Sales, and Support.