Customer Success Manager (Legal AI)

Location: Hybrid in Milan or Madrid, with in-person collaboration at the Madrid HQ

Annual salary: €35,000–€45,000 OTE, plus equity and performance bonuses.

Company

hirify.global builds legal AI software used by legal professionals, law firms, and companies across Europe.

What you will do

• Own the full Spanish customer portfolio from handover through renewal, prioritizing retention and account growth.
• Run proactive customer success and commercial conversations to identify upsell and expansion opportunities.
• Serve as the primary contact for Spanish customers across onboarding, product expertise, and support.
• Collect customer feedback and communicate insights to Product and Marketing.
• Adapt the Italian customer success playbook for the Spanish market.
• Build dashboards, monitor KPIs, and report on portfolio health and growth.

Requirements

• 1–3 years of experience in Customer Success or account management, ideally in SaaS, technology, or software.
• Commercial mindset with a focus on customer retention, value creation, and account expansion.
• Experience managing a customer portfolio in a CRM; HubSpot experience is a plus.
• Comfort working hands-on in a fast-moving market, including operational customer support.
• Native-level Spanish and fluent English required.

Nice to have

• Experience with legal or professional-services customers.
• Direct sales experience.
• Italian language skills.

Culture & Benefits

• Work in a focused, autonomous team combining innovation, rigor, curiosity, and discipline.
• Hybrid work with flexibility between remote work and in-person collaboration.
• Health insurance and meal vouchers.
• Equity package aligned with long-term company success.
• Performance bonuses, team retreats, and off-sites.