Customer Success Manager (Aviation)

Location: Barcelona, Spain; hybrid work with the option to work from home up to 2 days per week depending on team needs.

Company

hirify.global provides technology, communications, and operational solutions for airports, airlines, borders, and the global air travel industry.

What you will do

• Manage a portfolio of strategic customer accounts across Europe and act as an executive-level trusted advisor.
• Develop regional customer success strategies that improve satisfaction, adoption, retention, growth, and business outcomes.
• Lead customer experience harmonization, governance, reporting, and service improvement initiatives across the region.
• Analyze customer health, operational performance, service trends, adoption metrics, and satisfaction indicators.
• Produce executive dashboards, business reviews, recommendations, and performance reports.
• Coordinate Sales, Product, Service Operations, Engineering, Delivery, Support, Finance, and Commercial teams to deliver customer outcomes.

Requirements

• 7+ years of experience in Customer Experience, Customer Success, Account Management, Service Management, Aviation Operations, Telecommunications, or related customer-facing leadership roles.
• Experience leading regional or global customer success initiatives, strategic accounts, cross-functional transformation programs, and organizational change.
• Strong leadership, mentoring, coaching, governance, risk management, planning, prioritization, analytical, and executive communication skills.
• Experience in airline operations, airport operations, operational control centers, flight operations, airspace management, or related aviation environments.
• Knowledge of airline operational systems, aircraft connectivity, flight planning, aviation technology platforms, ANSPs, or air traffic management.
• Fluent English required.

Nice to have

• Additional European languages.
• Knowledge of predictive analytics, AI-enabled solutions, or operational optimization technologies.

Culture & Benefits

• Hybrid work with Flex Week home working of up to 2 days per week.
• Flex Day scheduling options.
• Flex-Location benefit allowing up to 30 days per year working from any location in the world.
• Employee Assistance Program and Champion Health wellbeing support for employees and dependents.
• Professional development through LinkedIn Learning, Microsoft Enterprise Skills Initiative, Pluralsight, Harvard Business Publishing, Stanford, and other learning platforms.
• Competitive benefits aligned with the local market and employment status.