CX Account Manager (SaaS)

TL;DR

CX Account Manager (SaaS): Managing customer relationships and driving retention for the Italian market with an accent on product adoption and expansion. Focus on identifying upselling opportunities and ensuring long-term client value within an AI-driven business management platform.

Location: Barcelona, Spain

Salary: €27,000 - €38,400

Company

hirify.global is a leading AI Business Management Software company that centralizes HR, Finance, Talent, Operations, and IT workflows.

What you will do

• Manage a portfolio of Italian customers as the primary point of contact.
• Lead customer onboarding and drive successful product adoption.
• Identify upselling, cross-selling, and expansion opportunities within existing accounts.
• Execute retention and renewal strategies to minimize churn.
• Collaborate with Sales, Product, and Marketing teams to support customer success.
• Monitor customer health and gather feedback to improve the product.

Requirements

• Native or professional Italian and professional English.
• 1–2 years of experience in Account Management, Customer Success, or Sales.
• Proven ability to drive customer retention and renewals.
• Strong relationship-building and stakeholder management skills.
• Must be based in Barcelona, Spain.

Culture & Benefits

• Private health insurance via Alan.
• Wellness and gym access through Wellhub.
• Language classes and food discounts.
• Pet-friendly office with provided breakfast and organic fruit.
• Multicultural, high-growth, and inclusive environment.