Expert NOC Engineer (Incident Management)

TL;DR

Expert NOC Engineer (Incident Management): Leading the organization's response to critical security incidents and operational outages with an accent on strategic management, coordination, and real-time stakeholder communication. Focus on driving impact resolution, establishing a centralized command chain, and mitigating immediate risks during high-stress events.

Location: Remote (Canada)

Company

hirify.global is a custom product engineering company that supports multinational organizations and scaling startups in solving complex business challenges.

What you will do

• Establish a centralized command and leadership for the response effort across all impactful incidents.
• Coordinate and delegate tasks across internal teams including Service Operations, Security Operations, Engineering, Legal, and Communications, as well as external vendors.
• Define the problem scope and the impact felt by both internal and external users.
• Review and prioritize multiple simultaneous incidents based on business impact.
• Analyze risks and make decisive actions to prevent further escalation and mitigate impact.
• Maintain a holistic view of the incident and drive the process toward mitigation and final resolution.

Requirements

• 5+ years of experience in Incident Response, Security Operations, or a critical IT Operations role.
• Minimum 3 years of dedicated experience leading high-severity incidents.
• Demonstrated experience commanding large-scale, cross-functional incidents such as major system outages or critical security breaches.
• Exceptional written and verbal communication skills for presenting technical issues to executive audiences.
• Deep understanding of the Incident Response lifecycle (Preparation, Identification, Containment, Eradication, Recovery, Lessons Learned).
• Experience with incident management platforms such as PagerDuty, ServiceNow IRM, or XMatters.
• Must be based in Canada.

Nice to have

• Relevant certifications such as ITIL v4, SANS GCIH, or CISSP.
• Experience working within regulated industries like Finance or Healthcare.

Culture & Benefits

• Access to professional growth through internal meetups, conferences, workshops, and Udemy.
• Company-paid certifications and language courses.
• Comprehensive care package including healthcare, basic life insurance, and short/long-term disability insurance.
• Opportunities for internal mobility across diverse domains and cutting-edge technologies.
• Collaborative "One Team" culture working alongside top-tier professionals.